Privacy Policy

Privacy Policy

Last updated: June 2026

Zenzi Group AB values the personal privacy of all customers and always strives to maintain a high level of data protection. It is important to us that you feel confident about how we process your personal data. Below you can read Zenzi Group AB's privacy policy.

Who Is Responsible for the Personal Data We Collect?

Zenzi Group AB Company registration number: 559517-2783 Hägernäsvägen 25, 183 60 Täby Sweden Websites: zenzimatcha.com and zenzimatcha.se Contact: hello@zenzimatcha.com

Zenzi Group AB is the data controller responsible for the processing of your personal data.

What Is Personal Data?

Personal data refers to any information that can directly or indirectly be linked to a living individual. This may include, for example, name, address, email address, telephone number, IP address, or purchase history.

The EU General Data Protection Regulation (GDPR) sets requirements for how companies may process personal data and ensures transparency regarding how such data is used.

What Personal Data Do We Collect and Why?

We collect personal data that you provide to us when you:

• Place an order through our websites
• Contact our customer service
• Subscribe to our newsletter
• Participate in events or competitions

Below is more detailed information about what data we process, why, and for how long.

Order and Returns Management

Processing activities: delivery and shipment communication, payment processing and follow-up, handling complaints and warranty claims.

Categories of personal data: name, contact and delivery details, payment information and history, purchase information, any credit information obtained from credit reference agencies.

Legal basis: performance of a purchase agreement. The processing is necessary for us to fulfill our contractual obligations to you. If the data is not provided, we cannot complete the purchase.

Retention period: until the purchase has been completed and thereafter for up to 36 months to handle complaints and warranty matters. Data required under accounting legislation is stored in accordance with applicable law.

Customer Service Management

Processing activities: communication via email, telephone, or social media; handling and investigating complaints and support matters.

Categories of personal data: name, contact details, correspondence, information about the purchase and any errors or complaints.

Legal basis: legitimate interest, necessary to satisfy both our and your interest in managing customer service matters.

Retention period: until the matter is resolved and thereafter for as long as necessary to fulfill legal obligations or defend legal claims.

Newsletters and Events

Processing activities: sending newsletters with information, offers, and inspiration; communication related to events and competitions. All mailings include information on how to unsubscribe.

Categories of personal data: name, email address, and potentially age or other information provided when participating.

Legal basis: consent or legitimate interest, depending on the situation. You may withdraw your consent at any time by unsubscribing.

Retention period: until you unsubscribe, or after 24 months of inactivity.

From Which Sources Do We Collect Your Personal Data?

We collect personal data that you provide to us directly or that is generated in connection with purchases and use of our services. We never store personal data longer than necessary for the respective purpose.

With Whom May We Share Your Data?

To provide our services, we share personal data with selected suppliers who act as data processors on our behalf, bound by data processing agreements. This may include companies providing:

• Transport and logistics services
• Payment solutions
• IT services and operations
• Website platform and e-commerce solutions

We never sell or transfer your personal data to third parties for marketing purposes.

Your Rights

Under the GDPR, you have the right to:

• Access — request an extract of the personal data we process about you
• Rectification — have incorrect or incomplete data corrected
• Erasure — request deletion of your personal data when it is no longer necessary or lacks a legal basis
• Restriction of processing — request that processing of your data be restricted
• Object to direct marketing — object at any time to use of your data for marketing
• Lodge a complaint — with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) if you believe we process your data incorrectly

Cookies

Our websites, zenzimatcha.com and zenzimatcha.se, use Shopify's built-in cookie consent banner. We, and our partners including Shopify, use cookies to personalize your experience, perform analytics, and show relevant marketing — and we will not use cookies for these purposes unless you have given your consent.

When you visit our website for the first time, you will be shown a cookie banner where you can manage your consent for:

• Preferences — cookies that remember settings such as country or language, to personalize your visit
• Analytics — cookies that help us understand how customers interact with the website
• Marketing — cookies used to show relevant ads and marketing communications based on your interests

Necessary cookies, required for the website and checkout to function, are always active and are not part of the consent choices above.

You can change or withdraw your consent at any time by reopening the cookie banner on our website. Customers visiting from the UK and the EEA are automatically shown the cookie banner before any non-essential cookies are activated.

Contact Information

If you have any questions about how we process your personal data, you are welcome to contact us.

Zenzi Group AB Company registration number: 559517-2783 Hägernäsvägen 25, 183 60 Täby Sweden Email: hello@zenzimatcha.com